When COVID-19 spread, parcel deliveries grew exponentially in Australia. So, the Australia Post, which serves 10 million addresses, turned to ARIS to get processes up to speed fast.
ARIS enables the Post to respond swiftly and safely to new challenges, which included managing new pop-up sites and training new employees who are moving more product. By using ARIS, the Post can see all processes and roles to ensure adequate controls so employees can do their jobs safely. The Post can quickly communicate processes and standards and is saving money by using a new pallet management process.
“Processes don’t keep people safe and they alone won’t make our customer service better,” explained the Manager of Lean Programs, Operational Excellence and Automation. “It is the process information that allows us to dig into the detailed and complex relationships between what we do, how we do it safely and the equipment that we use at every step. With this knowledge we can make incremental improvements to the way we work with assurance that we are making good change for our people and our customers.”