The Overlooked Step to Digital Transformation
Most Recent Articles
Five Manufacturing Trends in 2018 And Beyond
It’s no secret that manufacturers have been aggressively pursuing Digital Transformation to compete and win in the marketplace. In 2018, manufacturers will ramp up this transformation...
Digital Pills, Patient Tracking & Outcome-Based Pricing
Earlier this week, the US FDA approved Ability MyCite, the first drug with a sensor that alerts doctors when the medication has been taken. While this may ensure better patient...
Understanding Costs and Scaling of IoT Projects
Your first Internet of Things project is off the ground, it is successful and the business side wants more like it. Your first panicky thought might well be: “How do I scale this...
Death of the Quarterly Business Review
In the old world, your sales teams would try and meet every single one of your customers for a strategic, face-to-face, onsite business review once per quarter.
How to Better Understand your Customers
If the digital customer experience (cx) revolution is about offering your customers a more tailored digital customer experience, it stands to reason that you need a good idea of what...
Getting Predictive Maintenance Right
It is easy to say what predictive maintenance is – fixing something before it breaks – but it is much harder to say how it should be done.
Treat Your B2B Customer like a B2C Consumer
We have already established that end consumers are lucky because retailers have made searching and buying goods online so easy for them.
Map and Design your Customers’ Journey
Just like it takes a village to raise a child; designing your customer journey takes the cooperation of nearly the whole company.
Three Components of a Digital CX Revolution