Retail Information Hub

Beyond B2B, A Digital Reality Check is your resource where you can read, comment and contribute to thought-provoking discussions that will inspire you to achieve digitization.

  • US Online Grocery Market Expected to Boom

    US Online Grocery Market Expected to Boom

    Ordering groceries online for home delivery is not the first thing that springs to shoppers’ minds in the US.

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  • How Kiabi Cleared its Digital Transformation Path

    How Kiabi Cleared its Digital Transformation Path

    Fashion business Kiabi is not dissimilar to many retailers in facing myriad challenges, but through its digital transformation it has built an underlying ecosystem, based on the sharing...

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  • The NRF Big Show Lived up to its Name

    The NRF Big Show Lived up to its Name

    Whoever said retail was a dying industry? From the level of activity, intensity and conversation at NRF’s Big Show this year, I still feel that retail is far from dying. 

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  • NRF 2019: Kiabi Focuses on the Customer

    NRF 2019: Kiabi Focuses on the Customer

    Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer experience, from search to purchase, has to be seamless – be it in...

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  • Retail: This is the Year of Generation Z

    Retail: This is the Year of Generation Z

    In 2019, Generation Z (those born between 1995 and 2009) will become the largest demographic group on the planet. 

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  • Collaboration = NRF 2019, Software AG and Kiabi

    Collaboration = NRF 2019, Software AG and Kiabi

    Retail today is about collaboration; brick and mortar companies need non-traditional solutions, online retailers need offline solutions. This is why the National Retail Federation says...

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  • Five Ways Retail will Fight Back in 2019

    Five Ways Retail will Fight Back in 2019

    Retail disruption is now a market “given,” and many think that the future is starting to look brighter. Why?

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  • Retailers see Better CX as Top Priority

    Retailers see Better CX as Top Priority

    Even organizations with the most distant view of the retail industry are talking about the importance of improving the customer experience (CX); retailers themselves are certain that it...

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  • Gartner: Ready for “Next”

    Gartner: Ready for “Next”

    I had a fascinating week at the Gartner Symposium in Barcelona, where over 5000 CIOs and senior IT executives came to learn and be inspired.

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  • Retailer Winners Focus on Driving Innovation

    Retailer Winners Focus on Driving Innovation

    Successful retailers have learned not to take their foot off the gas pedal when it comes to driving innovation, especially with Amazon tailgating and happy to overtake them at any time.

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  • The Three Senses of Retail

    The Three Senses of Retail

    Do retailers really need bricks and mortar for people to truly experience shopping? It would appear so.

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  • Transformation in Retail is Long Overdue

    Transformation in Retail is Long Overdue

    It is no secret that retailers have only recently started to truly understand the need to invest in technology and innovation to gain insights and differentiate from the competition....

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  • Retail Digital Transformation: Explorer or Leader?

    Retail Digital Transformation: Explorer or Leader?

    “Digital leaders” in retail are growing revenues at 6% per year and have a price-to-earnings ratio almost twice that of “digital explorers.”  This is according to a recent study: Retail...

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  • Silos are Part of the Retail Problem

    Silos are Part of the Retail Problem

    Retailers struggle to move forward on e-commerce because their legacy technology stack is acting as an anchor, according to a sneak peek at RSR Research’s e-commerce Benchmark report.

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  • Five Sizzling Predictions for Tech-Powered Retail

    Five Sizzling Predictions for Tech-Powered Retail

    It’s a long, hot summer; time for holidays and beaches and pondering what is going to happen to the retail industry in the coming months. Retailers have had a hard time of it lately,...

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  • In Retail, Good Equals Innovation

    In Retail, Good Equals Innovation

    What does “good” look like in retail? I feel it is the ability to innovate and adapt - and provide innovative new propositions to customers.

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  • Retail CX: Battleground for the Future

    Retail CX: Battleground for the Future

    The retail industry is at the highest risk of being disrupted by new market entrants, with customer experience (CX) being the battleground for its future.

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  • Retail Explores a New Way Forward

    Retail Explores a New Way Forward

    From mergers, acquisitions and bankruptcies, to the demise of brick-and-mortar stores – the retail industry is undergoing a radical sea change.

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  • Retailers still not Seeing Things Clearly

    Retailers still not Seeing Things Clearly

    Despite the rush to omni-channel, retailers still cannot see all obstacles in their way when it comes to inventory visibility (to paraphrase the Johnny Nash song).

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  • Manual entry is Dead; Long Live RPA

    Manual entry is Dead; Long Live RPA

    It was about 10 years ago but I remember the conversation vividly: “How many times did you say you are entering product information?” I asked.

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