Retail Information Hub

Beyond B2B, A Digital Reality Check is your resource where you can read, comment and contribute to thought-provoking discussions that will inspire you to achieve digitization.

  • Retail Digital Transformation: Explorer or Leader?

    Retail Digital Transformation: Explorer or Leader?

    “Digital leaders” in retail are growing revenues at 6% per year and have a price-to-earnings ratio almost twice that of “digital explorers.”  This is according to a recent study: Retail...

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  • Silos are Part of the Retail Problem

    Silos are Part of the Retail Problem

    Retailers struggle to move forward on e-commerce because their legacy technology stack is acting as an anchor, according to a sneak peek at RSR Research’s e-commerce Benchmark report.

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  • Five Sizzling Predictions for Tech-Powered Retail

    Five Sizzling Predictions for Tech-Powered Retail

    It’s a long, hot summer; time for holidays and beaches and pondering what is going to happen to the retail industry in the coming months. Retailers have had a hard time of it lately,...

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  • In Retail, Good Equals Innovation

    In Retail, Good Equals Innovation

    What does “good” look like in retail? I feel it is the ability to innovate and adapt - and provide innovative new propositions to customers.

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  • Retail CX: Battleground for the Future

    Retail CX: Battleground for the Future

    The retail industry is at the highest risk of being disrupted by new market entrants, with customer experience (CX) being the battleground for its future.

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  • Retail Explores a New Way Forward

    Retail Explores a New Way Forward

    From mergers, acquisitions and bankruptcies, to the demise of brick-and-mortar stores – the retail industry is undergoing a radical sea change.

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  • Retailers still not Seeing Things Clearly

    Retailers still not Seeing Things Clearly

    Despite the rush to omni-channel, retailers still cannot see all obstacles in their way when it comes to inventory visibility (to paraphrase the Johnny Nash song).

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  • Manual entry is Dead; Long Live RPA

    Manual entry is Dead; Long Live RPA

    It was about 10 years ago but I remember the conversation vividly: “How many times did you say you are entering product information?” I asked.

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  • Manual entry is Dead: Long Live RPA

    Manual entry is Dead: Long Live RPA

    It was about 10 years ago but I remember the conversation vividly: “How many times did you say you are entering product information?” I asked.

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  • Google & JD.Com - New Retail is Coming Sooner than We Thought

    Google & JD.Com - New Retail is Coming Sooner than We Thought

     Given the threat of an all out trade war between USA and China, Google’s investment in JD.com came at an interesting time, but what does it really mean for the world of retail?

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  • Partnership and the Power of Three

    Partnership and the Power of Three

    Why would the undisputed leader in retail supply chain choose to partner with Software AG?  Well, like most of the customers I speak to, it boils down to three things: being connected,...

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  • Who is your Next Competitor?

    Who is your Next Competitor?

    You just got home, you are tired, but it’s time to get dinner started – what do you do?

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  • Headless Commerce. Really?

    Headless Commerce. Really?

    I came across a new term a couple of weeks ago: “Headless commerce.” But what does it mean, and is it really a new concept?

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  • Disruption comes Home

    Disruption comes Home

    Last week a new disruptive business model arrived in my kitchen. It was not something I had expected, but it may be one that solves a pain in many customers’ experience.

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  • Thoughts on the Asda/Sainsbury’s Merger

    Thoughts on the Asda/Sainsbury’s Merger

    Combining Asda’s and Sainsbury’s businesses can have massive risks from a technology perspective - but it is also a key area where savings can be made. 

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  • Is “New Retail” Posing an Existential Threat?

    Is “New Retail” Posing an Existential Threat?

    A new breed of retailer, embodied by Amazon and – more recently - Alibaba, could be presenting an existential threat to the existence of traditional retailers.

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  • Automate Retail using IoT

    Automate Retail using IoT

    What if you could ensure your office never ran out of coffee? By using Internet of Things technologies on your assets, you can not only keep track of supplies but also automate the...

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  • How NOT to Provide a Good Customer Experience

    How NOT to Provide a Good Customer Experience

    A bad experience with a sofa purchase taught me a lot about  supply chain visibility.

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  • Retail’s Future: Powered by Platforms and Innovation

    Retail’s Future: Powered by Platforms and Innovation

    The National Retail Federation 2018 Big Show conference and exhibition in New York City last month produced few real surprises for those of us who closely follow retail technology.

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  • Optimize Retail Operational Costs

    Optimize Retail Operational Costs

    The eternal question for retailers in this age of digitalization is: “How can we get costs down by optimizing processes?” Turns out, the answer is simple: The Internet of Things.

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