Retail Blog

Beyond B2B, A Digital Reality Check is your resource where you can read, comment and contribute to thought-provoking discussions that will inspire you to achieve digitization.

  • How Superheroes Personify Retail

    How Superheroes Personify Retail

    I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner Symposium in November.

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  • How Superheroes Personalize Retail

    How Superheroes Personalize Retail

    I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner Symposium in November.

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  • What does Freedom as a Service mean to Retailers?

    What does Freedom as a Service mean to Retailers?

    Retailers have long been constrained, rather than empowered, by technology and data.  This is why I feel Software AG’s new tagline, Freedom as a Service, beautifully encapsulates what...

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  • Retail "Body Parts" Work Together to Survive

    Retail "Body Parts" Work Together to Survive

    The anatomy of the retail industry is similar to the human body; in retail, employees are the backbone and technology is becoming the beating heart.

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  • Thoughts on the M&S deal with Ocado

    Thoughts on the M&S deal with Ocado

    Marks and Spencer is finally entering the home delivery market by tying up with Ocado. M&S paid dearly for this option, but it will clearly have been evaluated against the cost of doing...

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  • US Online Grocery Market Expected to Boom

    US Online Grocery Market Expected to Boom

    Ordering groceries online for home delivery is not the first thing that springs to shoppers’ minds in the US.

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  • How Kiabi Cleared its Digital Transformation Path

    How Kiabi Cleared its Digital Transformation Path

    Fashion business Kiabi is not dissimilar to many retailers in facing myriad challenges, but through its digital transformation it has built an underlying ecosystem, based on the sharing...

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  • The NRF Big Show Lived up to its Name

    The NRF Big Show Lived up to its Name

    Whoever said retail was a dying industry? From the level of activity, intensity and conversation at NRF’s Big Show this year, I still feel that retail is far from dying. 

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  • NRF 2019: Kiabi Focuses on the Customer

    NRF 2019: Kiabi Focuses on the Customer

    Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer experience, from search to purchase, has to be seamless – be it in...

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  • Retail: This is the Year of Generation Z

    Retail: This is the Year of Generation Z

    In 2019, Generation Z (those born between 1995 and 2009) will become the largest demographic group on the planet. 

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  • Collaboration = NRF 2019, Software AG and Kiabi

    Collaboration = NRF 2019, Software AG and Kiabi

    Retail today is about collaboration; brick and mortar companies need non-traditional solutions, online retailers need offline solutions. This is why the National Retail Federation says...

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  • Five Ways Retail will Fight Back in 2019

    Five Ways Retail will Fight Back in 2019

    Retail disruption is now a market “given,” and many think that the future is starting to look brighter. Why?

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  • Retailers see Better CX as Top Priority

    Retailers see Better CX as Top Priority

    Even organizations with the most distant view of the retail industry are talking about the importance of improving the customer experience (CX); retailers themselves are certain that it...

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  • Gartner: Ready for “Next”

    Gartner: Ready for “Next”

    I had a fascinating week at the Gartner Symposium in Barcelona, where over 5000 CIOs and senior IT executives came to learn and be inspired.

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  • Retailer Winners Focus on Driving Innovation

    Retailer Winners Focus on Driving Innovation

    Successful retailers have learned not to take their foot off the gas pedal when it comes to driving innovation, especially with Amazon tailgating and happy to overtake them at any time.

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  • The Three Senses of Retail

    The Three Senses of Retail

    Do retailers really need bricks and mortar for people to truly experience shopping? It would appear so.

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  • Transformation in Retail is Long Overdue

    Transformation in Retail is Long Overdue

    It is no secret that retailers have only recently started to truly understand the need to invest in technology and innovation to gain insights and differentiate from the competition....

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  • Retail Digital Transformation: Explorer or Leader?

    Retail Digital Transformation: Explorer or Leader?

    “Digital leaders” in retail are growing revenues at 6% per year and have a price-to-earnings ratio almost twice that of “digital explorers.”  This is according to a recent study: Retail...

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  • Silos are Part of the Retail Problem

    Silos are Part of the Retail Problem

    Retailers struggle to move forward on e-commerce because their legacy technology stack is acting as an anchor, according to a sneak peek at RSR Research’s e-commerce Benchmark report.

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  • Five Sizzling Predictions for Tech-Powered Retail

    Five Sizzling Predictions for Tech-Powered Retail

    It’s a long, hot summer; time for holidays and beaches and pondering what is going to happen to the retail industry in the coming months. Retailers have had a hard time of it lately,...

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