Retail Blog

Beyond B2B, A Digital Reality Check is your resource where you can read, comment and contribute to thought-provoking discussions that will inspire you to achieve digitization.

  • What’s in Store for Retail in 2020?

    What’s in Store for Retail in 2020?

    In 2020, retailers will look to embrace new partners/channels, the Internet of Things and other critical technologies, as the industry continues to get the sharp end of the...

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  • Retail calls TKO on disruption

    Retail calls TKO on disruption

    As retailers, you have taken a lot of punches over the past few years.  Your high street stores and shopping malls are all being knocked out by more agile, digital-savvy disruptors.

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  • A Mindshare on Customer Centricity

    A Mindshare on Customer Centricity

    “How do you keep adapting to the huge demands of the 2019 consumer?”  This is just one of the topics discussed last week when Software AG’s Innovation Tour stopped in London where I...

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  • Customer Focus is at the Heart of Transformation       

    Customer Focus is at the Heart of Transformation       

    The “expectation economy” has put customers’ desires at the center of retailers’ digital transformation, but winning the hearts and minds inside your organization is also critical to...

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  • Are Customer Expectations Hurting the Planet?

    Are Customer Expectations Hurting the Planet?

    Consumers ask a lot from retailers; they want a personalized shopping experience, fast delivery and, in the meantime, not to damage the environment.

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  • IoT offers Retail Stores a Lifeline

    IoT offers Retail Stores a Lifeline

    Recently, Britain's high streets suffered their significantly as sales plunged by 2.7 per cent compared with last year, following four months of poor results.

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  • Retailers have to Shape up - or Ship Out

    Retailers have to Shape up - or Ship Out

    “Excess inventory will kill a business. It doesn’t just cost money; it hides real problems that are lurking in the shadows of the business.”

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  • Retail Ecosystems Require Cooperation… and APIs

    Retail Ecosystems Require Cooperation… and APIs

    A retail ecosystem exists when companies work together to satisfy the needs of consumers. 

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  • Returns is all About Data – is There Enough?

    Returns is all About Data – is There Enough?

    It’s amazing how seemingly crazy ideas come to you when you least expect it - as happened to me a few weeks ago while reacting to a Tweet from retail analyst Andrew Busby.

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  • How Superheroes Personify Retail

    How Superheroes Personify Retail

    I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner Symposium in November.

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  • How Superheroes Personalize Retail

    How Superheroes Personalize Retail

    I watched The Incredibles movie with my son at the weekend, and was reminded of a powerful session I saw at the Gartner Symposium in November.

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  • What does Freedom as a Service mean to Retailers?

    What does Freedom as a Service mean to Retailers?

    Retailers have long been constrained, rather than empowered, by technology and data.  This is why I feel Software AG’s new tagline, Freedom as a Service, beautifully encapsulates what...

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  • Retail "Body Parts" Work Together to Survive

    Retail "Body Parts" Work Together to Survive

    The anatomy of the retail industry is similar to the human body; in retail, employees are the backbone and technology is becoming the beating heart.

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  • Thoughts on the M&S deal with Ocado

    Thoughts on the M&S deal with Ocado

    Marks and Spencer is finally entering the home delivery market by tying up with Ocado. M&S paid dearly for this option, but it will clearly have been evaluated against the cost of doing...

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  • US Online Grocery Market Expected to Boom

    US Online Grocery Market Expected to Boom

    Ordering groceries online for home delivery is not the first thing that springs to shoppers’ minds in the US.

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  • How Kiabi Cleared its Digital Transformation Path

    How Kiabi Cleared its Digital Transformation Path

    Fashion business Kiabi is not dissimilar to many retailers in facing myriad challenges, but through its digital transformation it has built an underlying ecosystem, based on the sharing...

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  • The NRF Big Show Lived up to its Name

    The NRF Big Show Lived up to its Name

    Whoever said retail was a dying industry? From the level of activity, intensity and conversation at NRF’s Big Show this year, I still feel that retail is far from dying. 

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  • NRF 2019: Kiabi Focuses on the Customer

    NRF 2019: Kiabi Focuses on the Customer

    Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer experience, from search to purchase, has to be seamless – be it in...

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  • Retail: This is the Year of Generation Z

    Retail: This is the Year of Generation Z

    In 2019, Generation Z (those born between 1995 and 2009) will become the largest demographic group on the planet. 

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  • Collaboration = NRF 2019, Software AG and Kiabi

    Collaboration = NRF 2019, Software AG and Kiabi

    Retail today is about collaboration; brick and mortar companies need non-traditional solutions, online retailers need offline solutions. This is why the National Retail Federation says...

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