Deliver Customer Experience Excellence using Process Mining

December 7, 2020

With the release of ARIS Process Mining SaaS, process mining is more accessible than ever before due to its easy-to-use interface supported by advanced technical capabilities. This makes ’now’ the perfect time to apply this innovative toolset to the world of CX and achieve Customer Experience excellence! Using Order-to-Cash as an example, we will guide you through a journey of using process mining to create visibility of how your customers engage with you and what your operations teams are really doing day-to-day. Assess how this is impacting customer satisfaction and key process touchpoints, before leveraging these insights to identify & realize CX improvements. This joint BPM-D & Software AG webinar shows you the following: Agenda: • Challenges of Delivering your CE/CX Strategy • Aligning Operations and CE/CX • Where C-SATs fall short • Process Mining for CX-Excellence • Order to Cash Customer Journey • Delivering Improvements – Real World Examples • Final Thoughts and Q&A To learn more about Software AG’s ARIS Process Mining, visit https://www.softwareag.com/en_corporate/platform/aris/process-mining.html.

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